Legal

Privacy Policy

Last updated: June 2026 · Effective immediately

The short version: Bridgecall is peer-to-peer and end-to-end encrypted. We do not record, store, or sell your call audio, video, or translated content. Your conversations are yours.

1. Who We Are

Bridgecall ("we", "us", "our") provides a real-time AI-powered video calling and translation service accessible at techtovet.com and associated domains. This Privacy Policy explains how we collect, use, and protect your information.

2. Information We Collect

Information you provide:

Email address — used solely for account creation and OTP authentication. We never share it with third parties for marketing.
Name — optional, used to personalise your experience.
Payment information — processed entirely by Stripe or PayPal. We never store your card numbers.

Information we collect automatically:

Usage data — number of calls, call duration, language pairs selected (no content).
Technical data — browser type, IP address, device type for security and rate limiting.
Session tokens — stored in your browser's localStorage to keep you signed in.

What we do NOT collect:

Call audio, video, or microphone data
Transcripts or translated text from your calls
Contact lists or messages

3. How Your Calls Work (Peer-to-Peer)

Bridgecall uses WebRTC technology. Your audio and video travel directly between participants — it does not pass through our servers. We use signalling servers only to establish the initial connection (like exchanging phone numbers before a call). Once connected, your media is peer-to-peer and end-to-end encrypted by WebRTC's built-in DTLS-SRTP encryption.

Translation is processed server-side by our AI pipeline (Groq / Llama 3.3 and ElevenLabs), but we do not log or store the translated text. Each request is processed in memory and discarded.

4. How We Use Your Information

To create and manage your account
To send one-time login codes (OTP) by email
To process subscription payments via Stripe / PayPal
To enforce usage limits on your subscription plan
To detect and prevent abuse or fraud
To improve our services (aggregate, anonymised usage statistics only)

5. Third-Party Services

Groq (Meta Llama) — processes translation requests. Each request is stateless; Groq's privacy policy applies to API calls.
ElevenLabs — processes text-to-speech requests. No personal data is sent, only the text to speak.
Stripe / PayPal — processes payments. We receive only a payment confirmation token, never raw card data.
PeerJS (0.peerjs.com) — used for WebRTC signalling (room matching). No media passes through their servers.

6. Data Retention

We retain your account data (email, usage stats) for as long as your account is active. If you delete your account, we permanently erase your data within 30 days, except where required for legal or financial compliance (e.g., payment records kept 7 years).

OTP codes expire after 10 minutes and are deleted within 24 hours. Session tokens expire after 30 days.

7. Your Rights

Depending on your location, you may have the right to:

Access — request a copy of your personal data
Correction — update inaccurate information
Deletion — request erasure of your account and data
Portability — receive your data in a machine-readable format
Objection — object to certain processing activities

To exercise any of these rights, email us at privacy@bridgecall.app.

8. Cookies & Storage

We use localStorage (not cookies) to store your session token and preferences. We do not use tracking cookies, advertising cookies, or third-party analytics.

9. Security

We use industry-standard security practices: HTTPS for all connections, bcrypt password hashing for admin accounts, rate limiting on all API endpoints, and parameterised queries to prevent SQL injection.

10. Children's Privacy

Bridgecall is not directed to children under 13. We do not knowingly collect personal information from children. If you believe a child has provided us personal data, contact us and we will delete it promptly.

11. Changes to This Policy

We may update this policy as our service evolves. We will notify registered users by email of material changes at least 14 days before they take effect. Continued use of the service after that date constitutes acceptance.

12. Contact Us

Questions about this Privacy Policy? Contact us:

Email: privacy@bridgecall.app
Website: techtovet.com